Reflective paper Essay Example | Topics and Well Written Essays - 500 words - 7

Reflective paper - Essay Example I proceeded onto Payco America under external consulting roles for 12 years, training, customer service roles and receivable operations in healthcare, as the first female Vice President of ops. I then decided to go to Marquette’s Law School. In Aurora, I assumed a number of roles: receivables, billing, business office, compliance after MUL graduation, VP operations and worked finally as a chief of staff. My current role is working with PMs, tools and methodologies of PMs, as the Chief Integration officer for outsourcing and technology division, which supports the management cycle of revenue in the sector of the healthcare (Shapiro et al, 2006). My story is to share a process measurement strategy that Aurora used in activating its strategic plan, including the method of the effort, management of the spawned projects and outcome measurement. This will encompass the purpose and intent of the process, including the annual flow of the effort and actual work effort of a team. The process’ purpose was to create discipline around the execution and selection of the organization’s tactics that achieve target plans for patient satisfaction, employee satisfaction, quality, financial performance and growth (Shapiro et al, 2006). The process was disciplined, structured, replicable and facilitated. From the lessons we learnt, play books are completed by leader-led teams with program accountability. They take 75-90 days to be developed: including: planning, vetting/ approval, funding, and building individual actions, and culminates in a semi-annual event. This effort takes leaders, and if done well, it is part of an â€Å"e vent†, and commissions a commitment. Playbook creation involved: the overarching charter which described the team’s game plan, the timeline which demonstrated the launch and duration of each individual initiative, outcome